Leading Operations Excellence and Innovation
Achieve operations excellence and strategically transform your operations into a source of competitive advantage.
This highly strategic, three-day executive Masterclass explores the latest opportunities of technology use and digitalization for innovating operations, as well as how advanced models of customer co-creation and servitization can generate value and breakthrough business models.
Masterclass Expert: Professor Philip Moscoso
Location: Stuttgart, Germany
Group size: Limited to 30 Participants
Access the Operations Excellence and Innovation Programme
Discover how this programme equips leaders with the tools and strategies to transform operations excellence and drive measurable results. Simply complete the form below to download the full program details and take the first step towards optimising your organisation’s performance.
Meet our Leader
Philip Moscoso
Professor of Operations, Information and Technology
IESE Business School
Philip Moscoso is the Associate Dean for Academic Affairs and Innovation at IESE Business School. He is the Eurest Chair of Excellence in Services and is full professor in the Department of Operations, Information and Technology. Philip has completed a Service Management Program at Harvard Business School, a General Management Program (PDG) at IESE, and received his M.Sc. and Doctorate in Industrial Engineering and Management from the Swiss Federal Institute of Technology (ETH) in Zurich.
His research analyses how operations excellence and innovation can generate competitive advantage for companies, with a particular attention to service and consumer product companies. Over the years, he has had the opportunity to develop his areas of interest through teaching, research projects and consulting work. Philip has published more than 40 articles in international journals, such as Ergonomics, Journal of Engineering Design or Production Planning & Control, in conference proceedings and in business newspapers. He has also authored more tan 30 teaching cases and technical notes, as well as two books on operations management.
“The Leading Operations Excellence and Innovation Masterclass was a great opportunity for knowledge sharing across multiple industry sectors, including consumer goods, automotive and healthcare. An excellent exchange took place in a small, select group of practitioners, with leading experts across industry and a great Masterclass leader. The implementation of the topics have been demonstrated in real life with the plant visits to BMW and Porsche. I am already looking forward to the next event!”
— Principal Key Expert Automation, Digitalization and SMART Factory Transformation, Siemens Healthineers
Programme Benefits
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Redefine your operational strategy by integrating servitization and customer value co-creation. Learn to develop innovative profit models that enhance customer satisfaction and position your operations as a strategic differentiator in competitive markets.
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Master advanced frameworks to transform traditional operations into innovative, future-ready systems. Explore opportunities to create breakthrough business models that leverage digitalisation and operational agility for sustained competitive advantage.
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Utilise Industry 4.0 technologies such as AI, IoT, and advanced analytics to optimise operations and value chains. Enhance decision-making with data-driven insights, boosting efficiency, visibility, and resilience across all levels of your organisation.
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Equip yourself with the leadership tools to align operational excellence with overarching business goals. Foster a culture of continuous improvement, drive innovation, and build a future-ready organisation that thrives in an evolving industrial landscape.
Programme Overview
Day 1: Boosting the Competitiveness of Your Operations
Uncover strategies to transform operations into a powerful source of competitive advantage. Define a clear operational value vision while balancing efficiency, agility, and service excellence. Evaluate trade-offs and harness Industry 4.0 technologies to align operational frameworks with business objectives, fostering cross-functional collaboration and driving measurable performance gains.
Day 2: Competing in the Global Marketplace
Reimagine operational systems to excel in a digitally connected and highly competitive global market. Leverage digitalisation to enhance value chains, integrate big data for actionable insights, and explore servitisation to unlock new profit streams. Develop strategies to implement smart technologies, build operational resilience, and adapt swiftly to evolving customer needs and market dynamics.
Day 3: Transforming Operations to Shape the Future
Combine innovation, continuous improvement, and advanced technologies to design future-ready operations that set new benchmarks for excellence. Drive cultural and organisational change by embedding AI and digitalisation into operational processes. Through practical simulations and strategic planning, craft a visionary roadmap that ensures sustainable growth and lasting competitive advantage in a dynamic industrial landscape.
Schedule a Personalised Consultation with a Programme Advisor
Shape the future of your organisation by connecting with a programme advisor from The Future Factory. Designed for executives leading transformation in Manufacturing, Supply Chain, and Innovation, this personalised session helps you align your development goals with cutting-edge executive education.
During your consultation, you will:
Explore how our Leading Operations Excellence and Innovation programme equips you with the tools to drive innovation, agility, and resilience in your supply chain.
Discuss strategies to overcome challenges in digital transformation and create value for your organisation.
Receive tailored advice to align your leadership development with your specific industry and business objectives.
Generate Competitive Advantage through Operations Excellence
Engage with senior practitioners, analyse impactful case studies of transformative operations, and design a customised roadmap to optimise efficiency, foster innovation, and drive competitive advantage within your organisation.